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Privacy & Cookie Policy

Ağam Baklavaları Gıda Ürünleri Ticaret ve Sanayi Ltd. Şti.
Address: 10010 Sokak No:15, Atatürk Organized Industrial Zone, Çiğli / İZMİR
MERSİS No: 0009007234600001
Phone: +90 (232) 328 21 62
Fax: +90 (232) 328 21 63
E-mail: merkez@agam.com.tr
Website: www.agam.com.tr

This Privacy & Cookie Policy explains the principles regarding the processing, storage, protection, and use of personal data and cookies for all users who benefit from the products and services provided through www.agam.com.tr.

1. Scope and General Principles

This policy applies to all users who visit the website, place orders, create accounts, fill out communication forms, or accept cookies.

All data processing activities are carried out in accordance with:

  • Law on the Protection of Personal Data (KVKK – No. 6698)

  • Law on Consumer Protection (No. 6502)

  • Law No. 5651

  • Law No. 6563 on Electronic Commerce

2. Personal Data Collected

The categories of personal data processed by Ağam Baklavaları include:

2.1 Identity Information

Name, surname.

2.2 Contact Information

Address, phone number, e-mail address, delivery and return address.

2.3 Transaction & Order Information

Order history, shopping cart data, order number, delivery details, invoice information.

2.4 Financial Information

Payment information
(credit card data is processed by payment service providers and is not stored in our system),
invoice details.

2.5 Technical & Cookie Data

IP address, device information, browser details, session cookies, site usage behavior.

2.6 Marketing Information

E-mail/SMS permissions, campaign interactions, user preferences.

2.7 Visual / Audio Data

Courier delivery signatures, customer support records.

3. Purposes of Processing Personal Data

Personal data is processed for the following purposes:

3.1 Service & Order Processes

Order creation, product preparation, delivery, invoicing, returns, customer support.

3.2 Legal Obligations

Responding to requests from authorized institutions,
mandatory data retention,
maintaining logs under Law No. 5651.

3.3 Security & System Management

Fraud prevention, system security, technical maintenance.

3.4 Marketing & Campaign Management

Campaigns, promotions, announcements, e-mail/SMS marketing, advertising targeting.

3.5 User Experience & Analytics

Site performance improvement, traffic analysis, user behavior analytics.

4. Methods of Data Collection

Personal data may be collected through:

  • Membership, order, and communication forms on the website

  • Cookies and device information

  • Payment institutions

  • Cargo and logistics providers

  • Customer service communications

  • Advertising and analytics tools

5. Transfer of Personal Data

Personal data may be shared with:

5.1 Service Providers

Cargo companies, payment service providers, banks, accounting firms, technical infrastructure providers.

5.2 Mandatory Institutions

Public authorities and legal advisors when required by law.

5.3 Marketing & Analytics Providers

E-mail service platforms, advertising systems (Google, Meta, etc.).

Personal data is never sold under any circumstances.

6. Retention Periods

  • Order & invoice records: 10 years

  • Customer communication records: 3 years

  • Cookie data: 6 months – 2 years

  • Membership data: While membership remains active

  • Explicit consent records: Until consent is withdrawn

When the retention period expires, personal data is deleted, destroyed, or anonymized.

7. User Rights under KVKK

Users have the following rights:

  • To learn whether personal data is processed

  • To request information regarding processing

  • To request correction of personal data

  • To request deletion of personal data

  • To learn third parties to whom the data is transferred

  • To object to data processing

  • To request compensation for damages

Requests may be submitted to: merkez@agam.com.tr

8. Cookie Policy

8.1 Definition of Cookies

Cookies are small data files used to improve user experience and support website functionality.

8.2 Types of Cookies Used

  • Strictly Necessary Cookies: Required for session and security.

  • Performance Cookies: Used for traffic analytics.

  • Functional Cookies: Remember language and user preferences.

  • Advertising Cookies: Used for remarketing and personalization (with explicit consent).

8.3 User Cookie Management Rights

Users may:

  • Delete cookies

  • Block cookies

  • Disable cookies partially or completely through browser settings

9. Data Security

Ağam Baklavaları implements:

  • SSL certificates

  • Encryption methods

  • Firewall protection

  • Access control systems

  • KVKK-compliant data minimization procedures

  • Employee confidentiality obligations

Credit card information is not stored on our systems.

10. Third-Party Links

External links may appear on the website.
The privacy practices of third-party websites are not under our responsibility.

11. Policy Updates

Ağam Baklavaları reserves the right to update this policy.
The latest version is always available on the website.

12. Contact Information

For inquiries, requests, or complaints:

E-mail: merkez@agam.com.tr
Phone: +90 (232) 328 21 62
Address: 10010 Sokak No:15, Atatürk OSB, Çiğli / İzmir