+90 232 328 21 61
export@agam.com.tr
Product has been added to your cart.
🇹🇷 🇬🇧
🇹🇷 🇬🇧

Distance Sales Agreement

Ağam Baklavaları Gıda Ürünleri Ticaret ve Sanayi Ltd. Şti.
Address: 10010 Sokak No:15, Atatürk Organized Industrial Zone, Çiğli / İZMİR
MERSİS No: 0009007234600001
Phone: +90 (232) 328 21 62
Fax: +90 (232) 328 21 63
E-mail: merkez@agam.com.tr
Website: www.agam.com.tr

This Distance Sales Agreement is concluded between the Buyer, who places an electronic order via www.agam.com.tr, and the Seller, within the scope of the Consumer Protection Law No. 6502 and the Distance Sales Regulation.
By approving this Agreement electronically, the Buyer is deemed to have accepted all of its provisions.

1. Parties

1.1 Seller

Ağam Baklavaları Gıda Ürünleri Ticaret ve Sanayi Ltd. Şti.
Address: 10010 Sokak No:15, Atatürk OSB Çiğli / İZMİR
E-mail: merkez@agam.com.tr
Phone: +90 (232) 328 21 62

1.2 Buyer

The real or legal person whose information appears on the order screen.

2. Subject of the Agreement

This Agreement regulates the rights and obligations of the Parties regarding the characteristics, sales conditions, and delivery of the products ordered electronically from the Seller’s website.

3. Product and Payment Information

The type of product, unit price, total amount, payment method, shipping fee, and delivery details are shown on the order screen and constitute an integral part of this Agreement.

4. Delivery Conditions

  • Products are delivered to the address specified by the Buyer.

  • Delivery times may vary depending on workload, weather conditions, production processes, and courier operations.

  • The Buyer must inspect the product during delivery and request a damage report from the courier officer if any damage, incorrect shipment, or missing item is detected.

  • If no report is issued at the time of delivery, responsibility rests with the Buyer.

5. General Provisions

  • The Buyer declares that they have read and accepted the preliminary information form and this Agreement.

  • The Seller reserves the right to partially or fully cancel the order due to stock shortages or operational requirements.

  • In such cases, the Buyer will receive a refund.

6. Undeliverable Orders

The Seller is not responsible, and no refund is issued, in cases where:

  • The Buyer provides an incorrect or incomplete address

  • The Buyer is not present at the address

  • Delivery is refused

Since the products are perishable food items, undelivered packages cannot be resold and are destroyed.

7. Right of Withdrawal and Exceptions

In accordance with Article 15/1-b of Law No. 6502, the right of withdrawal does not apply to perishable or fast-expiring goods.

The following products are not eligible for withdrawal:

  • Fresh baklava

  • Syrup-based desserts

  • Daily produced food items

  • Ready-to-consume products

  • Personalized or custom-packaged items

By confirming the order, the Buyer acknowledges and accepts that these products are exempt from the right of withdrawal.

8. Return Conditions

Returns are accepted only for defective products.

To qualify for a return:

  • Written notification must be made within 24 hours of delivery

  • Photos of the product must be provided

  • Packaging must be unopened and the product unconsumed

Requests submitted after 24 hours will not be evaluated.
If improper storage conditions are detected, the return request will be rejected.

9. Refund

If a return request is accepted:

  • The refund is issued using the same payment method used by the Buyer

  • Bank processing times may vary between 1 to 7 business days

  • For credit card refunds, the relevant bank’s procedures apply

10. Warranty

No warranty applies to food products.
All products are prepared fresh, hygienically, and under appropriate conditions.

11. Privacy and Personal Data

The Buyer’s personal data is processed in accordance with KVKK.
Details are provided in the Privacy Policy and KVKK Information Notice.

12. Force Majeure

Deliveries may be delayed or halted due to events beyond the Seller’s control, including:

Natural disasters, fire, flood, war, mobilization, terrorism, strikes, quarantine, pandemic, operational courier issues, or other force majeure situations.

The Seller cannot be held responsible in such cases.

13. Dispute Resolution

In the event of a dispute, İzmir Central Courts and İzmir Enforcement Offices shall have jurisdiction.

14. Enforcement

By approving this Agreement electronically, the Buyer is deemed to have accepted all of its provisions.
This Agreement is established electronically and becomes binding on the Parties.