KVKK Information Notice (Personal Data Protection Notice)
Ağam Baklavaları Gıda Ürünleri Ticaret ve Sanayi Ltd. Şti.
Address: 10010 Sokak No:15, Atatürk Organized Industrial Zone, Çiğli / İZMİR
MERSİS No: 0009007234600001
Phone: +90 (232 328 21 62
Fax: +90 (232) 328 21 63
E-mail: merkez@agam.com.tr
Website: www.agam.com.tr
This Information Notice has been prepared in accordance with the Law No. 6698 on the Protection of Personal Data (“KVKK”) to inform visitors, customers, and members who use the services offered through www.agam.com.tr regarding the processing, protection, storage, transfer, and rights relating to their personal data.
1. Data Controller
Pursuant to KVKK, your personal data is processed by the following data controller:
Ağam Baklavaları Gıda Ürünleri Ticaret ve Sanayi Ltd. Şti.
Address: 10010 Sokak No:15, Atatürk OSB, Çiğli / İzmir
E-mail: merkez@agam.com.tr
Phone: +90 (232) 328 21 62
2. Categories of Personal Data Processed
Within the scope of our services, the following categories of personal data may be processed:
2.1 Identity Data
Name–surname, billing information, user profile details.
2.2 Contact Data
Address, phone number, e-mail, delivery address.
2.3 Transaction Security Data
IP address, browser data, log records, cookies, session information.
2.4 Customer Transaction Data
Order history, shopping cart details, payment records, shipping information, preferred products.
2.5 Financial Data
Payment methods, invoice details, payment confirmation data.
Credit card information is processed by the payment service provider and is not stored by our company.
2.6 Marketing Data
Campaign permissions, e-mail/SMS preferences, advertising interaction data.
2.7 Visual / Audio Data
Courier delivery signatures, customer support communication records.
2.8 Technical Data
Device type, operating system, application usage, traffic data, analytical cookie data.
2.9 Legal Transaction Data
KVKK applications, complaint records, official legal requests.
3. Purposes of Processing Personal Data
Your personal data is processed for the following purposes:
3.1 Service & Order Management
Order creation
Delivery operations
Invoice issuance
Payment processing
Customer satisfaction processes
Return/cancellation procedures
3.2 Operational Activities
Ensuring technical operation of the website
User experience optimization via cookies
Performance analytics
Cybersecurity operations
3.3 Legal Obligations
Retention of financial records
Providing information to authorized institutions
Keeping logs as required under Law No. 5651
3.4 Marketing & Campaign Management (With Explicit Consent)
E-mail/SMS campaign communication
Advertising targeting
Personalized offers
Statistics and reporting
3.5 Fraud Prevention & Risk Management
Detection of suspicious activities
Identity verification
Security assessments
3.6 Development & Improvement
Website performance analysis
New product/service development
User behavior reporting
4. Methods of Collecting Personal Data
Your personal data is collected through:
Membership/order forms on the website
Cookies and analytics tools
Phone, e-mail, and WhatsApp communication
Courier delivery information
Banks and payment service providers
Social media advertisements
Automatic logging systems
5. Legal Grounds for Processing Personal Data
Your personal data is processed under the following legal bases defined in KVKK:
5.1 Requirement by Law (KVKK Art. 5/2-a)
Retention of financial and accounting records
Mandatory invoice issuance
5.2 Establishment or Performance of a Contract (KVKK Art. 5/2-c)
Order and delivery processes
Provision of products/services
5.3 Legitimate Interest of the Data Controller (KVKK Art. 5/2-f)
System security
Fraud prevention
Service improvement
5.4 Explicit Consent (KVKK Art. 5/1)
E-mail/SMS marketing
Advertising cookies
Marketing analytics
Providing explicit consent is optional and may be withdrawn at any time.
6. Transfer of Personal Data
Your personal data may be transferred to the following parties:
6.1 Service Providers
Courier and logistics companies
Payment service providers (İyzico, PayTR, etc.)
Banks
Accounting and financial advisors
Server, hosting, and IT service providers
E-commerce infrastructure companies
Analytics and advertising platforms
6.2 Domestic Business Partners
Parties necessary for execution of products/services
6.3 Public Authorities
Courts
Public prosecutors
Tax offices
BTK
Ministry of Trade
6.4 Transfers Based on Explicit Consent
Advertising platforms (Facebook, Google, Instagram, TikTok, etc.)
E-mail delivery service providers
7. Personal Data Retention Periods
Order and financial records: 10 years
Customer service records: 3 years
Cookie records: 6 months – 2 years
Membership data: While membership continues
Explicit consent records: Until consent is withdrawn
Log records: 2 years
Commercial electronic message permissions: According to legal retention periods
When retention periods expire, personal data is deleted, destroyed, or anonymized.
8. Security of Personal Data
Our company applies the following security measures:
SSL encryption
Firewalls
Access control systems
Malware protection
Employee confidentiality agreements
Data minimization principles
Regular backups
Network security measures
Credit card data is not stored in our systems.
9. Rights of the Data Subject (KVKK Art. 11)
Users have the following rights:
To learn whether their personal data is processed
To request information
To learn the purpose of processing
To request correction of personal data
To request deletion/destruction
To learn third parties receiving data
To object to processing
To claim compensation for damages
Applications may be submitted to: merkez@agam.com.tr
10. Methods for Submitting KVKK Applications
Applications may be submitted via:
E-mail (unregistered)
KEP (registered electronic mail)
Notary public
Signed written petition
Internal application forms
Applications are evaluated and finalized within 30 days.
11. Third-Party Cookies and Technologies
Google Analytics, Meta Pixel, advertising cookies, and performance cookies may be used on the website.
These tools are governed by the privacy policies of the respective providers.
12. Policy Updates
Ağam Baklavaları reserves the right to update this Information Notice.
The most current version will always be published on www.agam.com.tr.
13. Contact
For all KVKK applications and requests:
Ağam Baklavaları Gıda Ürünleri Ticaret ve Sanayi Ltd. Şti.
Address: 10010 Sokak No:15 Atatürk OSB, Çiğli / İzmir
E-mail: merkez@agam.com.tr
Phone: +90 (232) 328 21 62